General Delivery info
At JERUMA, we aim to deliver your order as quickly and securely as possible. We work with carefully selected suppliers and logistics partners to ensure that every order reaches you in perfect condition.
Order Processing
Orders are typically processed within 1–3 business days after the purchase is completed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods such as sales, promotions, or holiday seasons, order processing may take slightly longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Times
Delivery times are estimates and begin once your order has been dispatched.
Typical delivery times:
Europe
3–8 business days
United States & Canada
5–10 business days
International
5–12 business days
Delivery times may vary depending on your location, customs procedures, and carrier availability.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method.
Free shipping may be available for qualifying orders.
Example:
Free standard shipping for orders above €200 within Europe
For international orders, shipping fees will be calculated automatically at checkout.
Delivery Conditions
Customers may be required to sign for the delivery upon receipt.
Some delivery partners may offer contactless delivery options depending on your location.
Please note that deliveries are not addressed to a specific individual. Anyone present at the delivery address may sign for the package.
JERUMA cannot be held responsible for packages signed for at shared locations such as:
office buildings
apartment complexes
reception desks
If no one is available to receive the package, the carrier will usually make additional delivery attempts or leave instructions for rescheduling the delivery.
If a package remains unclaimed or undeliverable, it may be returned to the original shipping facility.
Returns & Refund Policy
We want you to be completely satisfied with your purchase.
If you are not satisfied, you may request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return:
items must be unworn
items must be unwashed
items must be in original condition
all original tags must be attached
Items that show signs of wear, alteration, or washing will not be accepted.
Items returned without their original packaging may not qualify for a refund.
Return Process
To initiate a return, please contact our support team:
Email
support@jeruma.store
Our team will provide instructions for returning the item.
Please ensure the item is securely packaged before shipping.
Refunds
Once your returned item has been received and inspected, a refund will be issued to your original payment method.
Refund processing typically takes 2–5 business days after the returned item is approved.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping costs are generally non-refundable, unless the item received was defective or incorrect.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately.
In such cases, we will provide:
a replacement item or
a full refund
Return shipping costs will be covered by JERUMA in these situations.
Contact
If you have any questions regarding shipping, returns, or your order, our support team will be happy to assist you.
Email
support@jeruma.store
We aim to respond to all inquiries within 24–48 hours.
